Contact information

Contact Information

Last Updated: September 3, 2026

Frontier Exchange Co. is committed to providing clear and accessible ways for customers to contact us regarding orders, products, returns, shipping, privacy, Learn offerings, Events, and other Frontier Exchange Co. services.

Frontier Exchange Co.

Frontier Exchange Co.
Lubbock, Texas, United States

Customer Support:
customersupport.frontierexco@gmail.com

Shopify Shop Support

For questions regarding purchases made through the Frontier Exchange Co. Shopify store, including:

Order status;
Product questions;
Shipping or tracking;
Damaged, defective, or incorrect merchandise;
Returns or refunds;
Order changes or cancellations; or
General customer service;

please contact:

customersupport.frontierexco@gmail.com

When contacting us about an existing order, please include your name and Shopify order number so we can locate your purchase.

Please review our Return and Refund Policy and Shipping Policy for additional information about returns, print-on-demand merchandise, fulfillment, and delivery.

Frontier Exchange Co. Learn

Digital downloads, educational resources, courses, mentorship opportunities, and related offerings are available through Frontier Exchange Co. Learn.

Frontier Exchange Co. Learn

For questions regarding a Learn purchase or program, you may contact:

customersupport.frontierexco@gmail.com

Please include the name of the product, course, resource, or mentorship offering in your message.

Where a Learn offering provides separate contact, scheduling, cancellation, or support instructions, those offering-specific instructions should be followed.

Frontier Exchange Co. Events

For questions regarding Frontier Exchange Co. Events, including markets, community gatherings, event-planning services, vendor opportunities, sponsorships, tickets, or event participation, please use the contact information provided on the applicable event page, application, registration form, ticket, or agreement.

General event inquiries may also be directed to:

customersupport.frontierexco@gmail.com

Please include the name of the event and the nature of your inquiry.

Event-specific agreements or registration materials may provide additional or alternative contact information for time-sensitive or day-of-event matters.

Returns

Before returning merchandise, please contact:

customersupport.frontierexco@gmail.com

Do not return merchandise to the address appearing on the original shipping label unless Frontier Exchange Co. specifically instructs you to do so.

Some products are produced and shipped directly by third-party print-on-demand or fulfillment providers, and the originating shipping address may not be an authorized return location.

Approved returns will be provided with the appropriate return instructions in accordance with our Return and Refund Policy.

Privacy Requests

Questions about our Privacy Policy or requests concerning personal information may be submitted to:

customersupport.frontierexco@gmail.com

For privacy-related requests, we recommend using the subject line:

Privacy Request

Additional information about applicable privacy rights and how personal information is processed is available in our Privacy Policy.

Business and Legal Correspondence

General business or legal correspondence concerning the Frontier Exchange Co. Shopify store may be directed to:

Frontier Exchange Co.
Lubbock, Texas, United States
Email: customersupport.frontierexco@gmail.com

Additional business-identification and legal information is available in our Legal Notice.

Response Times

We make reasonable efforts to respond to customer inquiries promptly. Response times may vary during weekends, holidays, events, periods of high order volume, or other periods of increased activity.

For an existing order, including your order number in your initial message can help us address your inquiry more efficiently.