Refund policy
Return and Refund Policy
Last Updated: September 3, 2026
Thank you for shopping with Frontier Exchange Co. We want you to understand our return, refund, cancellation, and final-sale policies before making a purchase.
This Return and Refund Policy applies to products purchased through the Frontier Exchange Co. Shopify store. Digital products, Frontier Exchange Co. Learn offerings, event tickets, vendor fees, sponsorships, and other services may be governed by separate terms presented with those offerings.
This policy should be read together with our Terms of Service, Shipping Policy, Privacy Policy, Contact Information, and Legal Notice.
30-Day Returns for Eligible Merchandise
We accept return requests for eligible, non-final-sale merchandise within 30 days of delivery of the last item in your order.
To be eligible for a return, merchandise must generally be:
- Unworn and unused;
- In the same condition in which it was received;
- Free from damage, stains, odors, washing, or alterations;
- In its original packaging when reasonably applicable; and
- Accompanied by proof of purchase.
Return eligibility is subject to the exclusions and final-sale provisions below.
Shopify may extend the return-request period when necessary to account for weekends or holidays in accordance with the return rules configured for our store.
Return Requests
To request a return, please contact:
customersupport.frontierexco@gmail.com
Please include:
- Your name;
- Shopify order number;
- Product you wish to return; and
- Reason for the return.
If your return is accepted, we will provide applicable return instructions.
Do not mail merchandise to the address shown on the original shipping label unless Frontier Exchange Co. specifically instructs you to do so.
Some products are shipped by third-party fulfillment providers, and the original shipping address may not be an authorized return location.
Items returned without following the applicable return instructions may be delayed or may not be eligible for processing.
Return Shipping
For ordinary eligible returns, including returns based on preference or change of mind, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return results from an error by Frontier Exchange Co., a damaged or defective product, an incorrect product, or another circumstance in which a refund of shipping is required by law or expressly approved by us.
Customers are not responsible for return shipping costs when Frontier Exchange Co. determines that the return is necessary because of our error or a qualifying product defect.
5% Restocking Fee
Eligible discretionary returns are subject to a 5% restocking fee.
The restocking fee is calculated based on the purchase price of the merchandise being returned and may be deducted from the amount refunded.
The 5% restocking fee generally applies to eligible returns resulting from circumstances such as:
- Change of mind;
- Customer preference;
- An eligible regular product no longer being wanted; or
- Other discretionary returns accepted under this policy.
The restocking fee will not be charged when a return or refund results from:
- A damaged product;
- A defective product;
- A materially misprinted product;
- An incorrect item sent by Frontier Exchange Co. or our fulfillment provider;
- An error attributable to Frontier Exchange Co.; or
- A circumstance in which charging the fee would be prohibited by applicable law.
No Cancellations
Orders cannot be canceled after they are placed.
Frontier Exchange Co. begins processing orders promptly, and many of our products are produced or fulfilled through automated or third-party fulfillment systems. For this reason, we do not offer customer-requested order cancellations after checkout has been completed.
Please carefully review your:
- Products;
- Sizes;
- Colors;
- Variations;
- Quantities;
- Shipping address; and
- Other order information
before completing checkout.
This no-cancellation policy applies even if an order has not yet shipped or been marked fulfilled.
If eligible regular merchandise is delivered and you no longer want it, you may request a return under our 30-day return policy, subject to the eligibility requirements, customer-paid return shipping, and 5% restocking fee described in this policy.
Final-sale merchandise is not eligible for cancellation or discretionary return.
Nothing in this section prevents Frontier Exchange Co. from canceling an order when necessary or limits cancellation or refund rights that applicable law requires us to provide.
Order Changes
Because orders begin processing promptly, we cannot guarantee changes to an order after it has been placed.
This includes requests to change:
- Size;
- Color;
- Product variation;
- Quantity;
- Shipping address; or
- Products ordered.
If you notice an error, contact customersupport.frontierexco@gmail.com immediately. We may attempt to assist when operationally possible, but we do not guarantee that an order can be modified.
If a requested change cannot be completed, the order remains subject to this Return and Refund Policy.
Final Sale Merchandise
Products designated as Final Sale are not eligible for customer-requested cancellations, returns, or exchanges based on buyer's remorse, preference, fit, sizing, color selection, variation selection, or change of mind.
A product may be identified as Final Sale through its product listing, collection, checkout information, or the return rules applied to the product through our Shopify store.
Final Sale does not mean that Frontier Exchange Co. will refuse to address merchandise that arrives damaged, defective, materially misprinted, or incorrect.
If you experience a problem with the condition or accuracy of a final-sale product, contact us under the Damaged, Defective, Misprinted, or Incorrect Items section below.
Print-on-Demand and Made-to-Order Merchandise
Many Frontier Exchange Co. products are print-on-demand or made specifically in response to your order.
Where a print-on-demand or made-to-order product is designated Final Sale, it is not eligible for return, exchange, or cancellation because of:
- Buyer's remorse;
- Change of mind;
- Fit preference;
- Incorrect size selected by the customer;
- Incorrect color selected by the customer;
- Incorrect variation selected by the customer; or
- Other customer preference.
Please review product descriptions and available sizing information carefully before purchasing.
Reasonable variations resulting from garment manufacturing, printing, production processes, screen displays, or materials do not necessarily constitute defects.
However, a final-sale or print-on-demand designation does not eliminate remedies for qualifying damaged, defective, materially misprinted, or incorrect merchandise.
Damaged, Defective, Misprinted, or Incorrect Items
Please inspect your order after delivery.
If an item arrives:
- Damaged;
- Defective;
- Materially misprinted;
- Incorrect; or
- Materially different from what you ordered,
contact customersupport.frontierexco@gmail.com as soon as reasonably possible.
Please provide:
- Your name;
- Order number;
- Description of the problem; and
- Clear photographs of the product and, when relevant, its packaging.
We may need photographs or additional information to document the issue with our fulfillment provider.
After reviewing the claim, an appropriate resolution may include a replacement, refund, store credit, or other remedy, depending on the circumstances and applicable law.
Do not return a damaged or defective item unless we provide return instructions.
These protections apply even when the affected product is otherwise designated Final Sale.
Wrong Size, Color, or Variation Selected by the Customer
Customers are responsible for reviewing product selections before completing checkout.
For products designated Final Sale, selecting the wrong size, color, design, quantity, or variation does not make the product eligible for a return, exchange, cancellation, or refund.
For eligible non-final-sale merchandise, a customer-selection issue may qualify for return under the regular 30-day return policy. Customer-paid return shipping and the 5% restocking fee will generally apply.
Exchanges
We do not guarantee direct exchanges.
For eligible non-final-sale merchandise, the most efficient process may be to return the eligible item according to this policy and place a new order for the desired product, size, color, or variation.
Final-sale merchandise is not eligible for an exchange based on preference, sizing, or customer-selection errors.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, the applicable refund will generally be issued to the original payment method, subject to:
- The 5% restocking fee when applicable;
- Non-refundable original shipping charges when applicable; and
- Any other deductions permitted under this policy and applicable law.
Processing times after a refund is issued may vary depending on your bank, card issuer, payment provider, or Shopify's payment systems.
Refunds Without a Physical Return
In some circumstances, Frontier Exchange Co. or our fulfillment provider may determine that returning a product is unnecessary.
We may issue a replacement, refund, store credit, or other resolution without requiring the physical product to be returned.
Customers should not discard merchandise associated with a claim until Frontier Exchange Co. confirms that it is no longer needed.
Non-Returnable Items
In addition to merchandise designated Final Sale, certain products are not eligible for ordinary returns where applicable, including:
- Digital downloads;
- Downloadable resources;
- Gift cards, except where required by law;
- Personalized or customized products where identified as non-returnable;
- Items that have been worn, used, washed, altered, or damaged after delivery;
- Items outside the applicable return period; and
- Other products expressly identified as non-returnable before purchase.
Nothing in this section eliminates rights concerning merchandise that was damaged, defective, incorrect, or otherwise subject to a legally required remedy.
Digital Products and Frontier Exchange Co. Learn
Digital downloads, courses, resources, mentorship programs, and other Frontier Exchange Co. Learn offerings are not governed by the physical-merchandise return rules above unless expressly stated otherwise.
Those products and services may be subject to separate refund, cancellation, access, licensing, or scheduling terms presented at purchase.
Events
Event tickets, vendor fees, sponsorships, event-planning services, registrations, and other Frontier Exchange Co. Events transactions may have their own cancellation and refund provisions.
The terms presented with the applicable ticket, application, agreement, registration, sponsorship, or event service govern that transaction.
The Shopify Shop's 30-day merchandise return policy does not automatically apply to event tickets, vendor fees, sponsorship payments, or event services.
Lost or Missing Packages
Shipping delays, lost packages, packages marked delivered but not received, and returned-to-sender shipments are addressed in our Shipping Policy.
Please contact us if you believe your order has been lost or incorrectly delivered.
Refund Abuse and Fraud
Frontier Exchange Co. reserves the right, subject to applicable law, to deny fraudulent or abusive return or refund requests.
Examples may include falsified claims, fraudulent payment activity, intentional damage, repeated abuse of return procedures, or attempts to return merchandise that was not purchased from Frontier Exchange Co.
Nothing in this provision permits us to deny a legitimate return or consumer remedy required under this policy or applicable law.
Consumer Rights
Nothing in this Return and Refund Policy is intended to waive, restrict, or eliminate any consumer protection, warranty, cancellation, refund, or other right that cannot legally be waived.
Where applicable law provides greater protection than this policy, applicable law controls.
Changes to This Policy
We may update this Return and Refund Policy periodically to reflect changes to our products, fulfillment arrangements, Shopify return rules, business practices, or applicable legal requirements.
The version applicable to an order will generally be the policy and return rules applicable when the order was placed, subject to applicable law.
Contact Us
For questions about returns, refunds, damaged merchandise, or an existing order, contact:
Frontier Exchange Co.
Lubbock, Texas, United States
Email: customersupport.frontierexco@gmail.com
Please include your name and Shopify order number when contacting us about an existing purchase.
This Return and Refund Policy should be read together with our Terms of Service, Shipping Policy, Privacy Policy, Contact Information, and Legal Notice.
One other update is now necessary: your Terms of Service currently says customers can contact you to cancel before production/fulfillment in some circumstances. Since you've chosen No Cancellation in Shopify, we should revise the cancellation language in the Terms of Service as well so there is no contradiction between Shopify's automated rules, your Return & Refund Policy, and your Terms.