Shipping policy
Shipping Policy
Last Updated: September 3, 2026
Thank you for shopping with Frontier Exchange Co. This Shipping Policy explains how physical products purchased through the Frontier Exchange Co. Shopify store are processed, fulfilled, shipped, and delivered.
Because our Shop includes both regularly stocked merchandise and print-on-demand or made-to-order products, fulfillment methods and timelines may vary by product.
This Shipping Policy should be read together with our Terms of Service and Return and Refund Policy.
Order Processing and Fulfillment
Orders must be processed and fulfilled before they are transferred to a shipping carrier.
For regularly stocked merchandise, processing generally includes confirming the order, preparing the merchandise, packaging the shipment, and transferring it to the applicable carrier.
For print-on-demand or made-to-order merchandise, production begins after the order is placed. This means there are two separate stages before you receive your purchase:
Production/Fulfillment Time + Carrier Transit Time = Estimated Total Delivery Time
Any shipping estimate displayed by a carrier generally refers to the carrier transit period and may not include the time required to manufacture or prepare a made-to-order product unless expressly stated otherwise.
Print-on-Demand and Made-to-Order Products
Many Frontier Exchange Co. products are produced specifically for you after an order is placed.
These products may be manufactured, printed, packaged, and shipped by third-party production and fulfillment partners on our behalf.
Because of this fulfillment model:
- Production times may vary by product;
- Products may be produced at different facilities;
- Different items within the same order may ship separately;
- Packages from the same order may arrive on different days;
- Tracking information may be issued separately for individual shipments; and
- Production and delivery timelines may vary during periods of high demand, holidays, severe weather, carrier disruptions, or other unusual circumstances.
When available, product-specific fulfillment information may be included on the applicable product page or communicated after purchase.
Estimated Shipping and Delivery Times
Estimated processing, fulfillment, shipping, and delivery times shown on our website, at checkout, or in order communications are estimates unless expressly identified as guaranteed.
Actual delivery timing can depend on factors including:
- Whether the product is stocked or made to order;
- Production time;
- Customer destination;
- Shipping method selected;
- Carrier performance;
- Holidays;
- Severe weather;
- Supply or production interruptions; and
- Other circumstances affecting fulfillment or transportation.
We make reasonable efforts to provide accurate shipping expectations based on information available to us and our fulfillment partners.
Shipping Rates
Applicable shipping charges are calculated or displayed at checkout before you complete your purchase.
Shipping rates may depend on factors such as:
- Products ordered;
- Package size or weight;
- Shipping destination;
- Fulfillment location;
- Selected shipping method; and
- Promotions or free-shipping offers that may apply.
Any applicable shipping charges will be presented before your order is submitted.
Multiple Shipments
An order containing multiple products may be divided into more than one shipment.
This is particularly common when:
- Products are produced by different fulfillment partners;
- Items are manufactured at different facilities;
- An order contains both stocked and print-on-demand merchandise; or
- Different products have different production timelines.
Receiving one package does not necessarily mean that your entire order has been delivered.
When available, separate tracking information will be provided for separately shipped portions of an order.
You will not be charged an additional shipping fee solely because Frontier Exchange Co. or a fulfillment provider chooses to divide an order into multiple shipments after checkout.
Shipping Destinations
Frontier Exchange Co. ships to destinations made available through our Shopify checkout.
The availability of particular shipping methods may depend on the customer's location and the products being ordered.
If Shopify does not provide an available shipping method for your address at checkout, please contact us before attempting to place the order.
Customer Responsibility for Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your purchase.
If you discover an error after placing an order, contact us immediately at customersupport.frontierexco@gmail.com.
We will make reasonable efforts to correct an address before fulfillment or shipment begins, but we cannot guarantee that an address can be changed once an order has entered production, fulfillment, or carrier processing.
Incorrect or Incomplete Addresses
If an order cannot be delivered because the customer supplied an incorrect, incomplete, or undeliverable address, the package may be returned to the fulfillment provider, carrier facility, or Frontier Exchange Co.
If reshipment is possible, the customer may be responsible for reasonable additional shipping charges resulting from an incorrect customer-provided address, except where prohibited by law.
We will not charge a customer additional shipping costs when the delivery problem resulted from an address or fulfillment error attributable to Frontier Exchange Co. or our fulfillment provider.
Order Tracking
When tracking information is available, it may be sent to the email address or other contact method associated with your order.
Tracking information may not update immediately after a shipping label is created. A label may be generated before the carrier physically receives or scans the package.
For orders shipped in multiple packages, you may receive more than one tracking number.
Delayed Shipments
Carrier delays can occasionally occur after a package has shipped.
If tracking information has not updated for an extended period or your order has not arrived within a reasonable period after its estimated delivery date, contact us at customersupport.frontierexco@gmail.com.
We may investigate the shipment with the applicable carrier or fulfillment provider.
A delay does not automatically mean a package has been lost.
However, Frontier Exchange Co. will comply with applicable laws governing promised shipment times, material delays, cancellation rights, and refunds.
Shipping-Time Commitments and Order Delays
We make reasonable efforts to have a reasonable basis for any shipping or delivery representations we provide.
If circumstances prevent us from shipping an order within an applicable promised or legally required timeframe, we will provide any delay notice, revised shipment information, cancellation opportunity, consent request, or refund required by applicable law.
Nothing in this Shipping Policy is intended to limit legally required cancellation or refund rights arising from a delayed or unfulfilled order.
Lost Packages
If tracking information indicates that a shipment may be lost in transit, please contact customersupport.frontierexco@gmail.com.
Please provide:
- Your name;
- Order number;
- Shipping address; and
- Applicable tracking information, if available.
We may need to investigate the shipment with the carrier or fulfillment provider before determining the appropriate resolution.
Depending on the circumstances, an appropriate resolution may include replacement, reshipment, refund, carrier claim assistance, or another remedy.
Packages Marked Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, we recommend first:
- Confirming that the shipping address on the order is correct;
- Checking around the delivery location;
- Checking with household members or others who may have accepted the package;
- Checking with neighbors when appropriate; and
- Allowing a short period for carrier tracking discrepancies to resolve.
If you still cannot locate the shipment, contact customersupport.frontierexco@gmail.com.
We will review the circumstances and may assist with a carrier or fulfillment-provider investigation.
A carrier's “delivered” scan does not automatically determine the outcome of every claim. Resolutions will depend on the circumstances and applicable law.
Damaged Packages or Merchandise
If your package or merchandise arrives damaged, defective, materially misprinted, or incorrect, please contact us as soon as reasonably possible.
Include your order number, a description of the issue, and clear photographs when applicable.
Damaged, defective, misprinted, and incorrect merchandise is handled under our Return and Refund Policy.
Do not discard damaged merchandise or packaging until we have reviewed your request, as photographs or other information may be needed to process a replacement, refund, or claim.
Returned-to-Sender Packages
Packages may be returned to sender because of:
- An incorrect or incomplete address;
- Failed delivery attempts;
- An unclaimed package;
- Carrier restrictions; or
- Other delivery problems.
If your package is returned to sender, contact us so we can determine the available options.
If the return resulted from incorrect information supplied by the customer, reasonable reshipping costs may apply where permitted by law.
If the return resulted from an error attributable to Frontier Exchange Co. or our fulfillment provider, we will work to correct the issue without charging the customer additional shipping solely to correct our error.
Refused Shipments
Refusing delivery does not necessarily constitute an approved return or automatically qualify an order for a refund.
Customers wishing to return eligible merchandise should follow the process described in our Return and Refund Policy.
Costs or consequences associated with an unauthorized refused shipment may be deducted from an otherwise available refund where permitted by law and appropriate under the circumstances.
International Shipping
If international shipping is made available through our Shopify checkout, customers outside the United States should be aware that shipments may be subject to customs processing, import requirements, taxes, duties, fees, or other charges imposed by the destination country.
Unless checkout expressly states otherwise, customers are generally responsible for import duties, customs charges, taxes, or similar government-imposed charges associated with an international shipment.
International delivery estimates may be affected by customs processing and local carrier operations.
We do not control customs processing times.
Nothing in this section shifts a tax, customs, disclosure, or other obligation to the customer when applicable law requires Frontier Exchange Co. to bear or collect it.
Shipping Restrictions
Certain products or fulfillment providers may not support delivery to every location.
Shipping availability may also be limited by:
- Carrier restrictions;
- Product characteristics;
- Fulfillment-provider capabilities;
- International trade restrictions;
- Customs requirements; or
- Applicable law.
Available shipping options presented at checkout determine whether a particular order can ordinarily be shipped to the entered destination.
Local Pickup or Local Delivery
If Frontier Exchange Co. offers local pickup or local delivery, the applicable option, instructions, timing, location, and any associated charges will be displayed at checkout or communicated with the applicable order.
Do not arrive at a pickup location until you have received confirmation that your order is ready.
Print-on-demand merchandise may not be eligible for local pickup when it ships directly from a third-party fulfillment facility.
Events and Markets
Merchandise purchased through the Frontier Exchange Co. Shopify store remains subject to this Shipping Policy even when the merchandise relates to one of our Events.
Event tickets, vendor materials, sponsorship benefits, event registrations, or other event-specific items may instead be delivered electronically, distributed at an event, or handled according to the applicable event terms.
Purchasing an event-related product does not automatically make it eligible for event-day pickup unless the product listing or event information expressly provides that option.
Frontier Exchange Co. Learn
Digital downloads, courses, mentorship programs, and other offerings available through Frontier Exchange Co. Learn generally do not require physical shipping.
Learn products and services are subject to the delivery, access, scheduling, and other terms presented with the applicable offering.
If a Learn offering includes a physical product, the applicable listing or program terms will explain how that product is delivered.
Returns Are Not Sent to the Original Shipping Address
Do not return merchandise to the address appearing on the original shipping label unless Frontier Exchange Co. specifically instructs you to do so.
Because products may be shipped directly by third-party manufacturers and fulfillment providers, an originating shipping address may not be an authorized return facility.
To request a return or receive the appropriate return instructions, follow our Return and Refund Policy and contact us before mailing merchandise.
Consumer Rights
Nothing in this Shipping Policy is intended to waive, restrict, or eliminate any shipping, delivery, cancellation, refund, or other consumer right that cannot legally be waived.
Where applicable law provides greater protection than this policy, applicable law controls.
Changes to This Shipping Policy
We may update this Shipping Policy periodically to reflect changes to our products, fulfillment partners, shipping carriers, available destinations, business practices, or legal requirements.
The current version will be posted on our website with an updated “Last Updated” date.
Changes will apply prospectively except where otherwise permitted or required by law.
Contact Us
For questions about fulfillment, shipping, tracking, delivery, or a missing package, contact:
Frontier Exchange Co.
Lubbock, Texas, United States
Email: customersupport.frontierexco@gmail.com
Please include your name and Shopify order number when contacting us about an existing order.
This Shipping Policy should be read together with our Terms of Service, Return and Refund Policy, Privacy Policy, Contact Information, and Legal Notice.